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Complaints and Returns


The right to withdraw from contract in the e-shop is within 14 days from taking delivery. If you are interested in withdrawing from the contract, please contact us preferably in writing at and state that you are withdrawing from the contract, ideally laying down the order number, purchase date and account number which the money should be returned to. It is also possible to have the money returned in Kartell Falg Store . More detailed information can be found in our Terms and Conditions. Terms and Conditions.



Have you found any defects on the purchased goods? Contact us at or at +420 266 199 465, we will discuss the complaint procedure. Send us a completed claim form with photos of specific defects of merchandise, bar code and boxes. You can read more about the complaint process in the Terms and Conditions. Terms and Conditions.

Download the claim form